Big Life is owned, run and managed by Charmaine Kearns who has over 20 years of experience in the social and community services sector including providing Support Coordination, Case Management, Disability Supports and Services, Youth Work, and Crisis and Emergency Support Services. With a lifetime of learned experience and having worked in the mental health sector, Charmaine is particularly passionate about working with people experiencing psychosocial disability.

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ABOUT BIG LIFE

Big Life Individualised Support Services (Big Life) is an independent Disability Services Provider in Alice Springs.

Big Life provides a person centred, flexible, needs based approach to:

Support Coordination;
Community Participation;
Confidence and Capacity Building Services; and

At Big Life, you can have an initial consult free of charge to discuss your individual support needs.

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CONTACT BIG LIFE

Big Life Individualised Support Services may be contacted via any of the following methods:

Phone: 0482 989 662

Email: Charmaine.kearns@biglife.com.au

Mail: PO Box 779, Alice Springs NT 0871

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WHY CHOOSE BIG LIFE INDIVIDUALISED SUPPORT SERVICES?

With experience as an NDIS Support Coordinator and over 15 years’ experience working across the community services sector in Alice Springs, Big Life has locally informed knowledge, connections and expertise.
Big Life understands the NDIS and can help you to understand too.
A small caseload of participants ensures that each person receives high quality, individualised services.
A strong, trusting relationship with each participant ensures that you can access the opportunities and services unique to your ambitions and goals.
Big Life provides flexible service delivery to suit your individual circumstances, including the ability to meet outside of regular business hours, at a place convenient and comfortable for you.
Big Life are committed to the NDIS Code of Conduct and aspire to achieve the same Quality and Safeguarding Standards of registered NDIS providers regardless of registration status.
Big Life are committed to helping you to live your best life.

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BIG LIFE SERVICES AND FEES

Below are some of the key services that Big Life provides. If you are after support in an area that is not listed here, please feel free to contact us to discuss your needs. We would be happy to consider what we can do to best accommodate your request. Big Life Services and Supports are provided at the rates indicated in the NDIS Pricing arrangements and Price Limits document which can be found here.

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CONFIDENCE AND CAPACITY BUILDING

Do you want to get more confident with something or learn a new skill?

Big Life confidence and capacity building workers can help you to learn or increase your independence in nearly any aspect of your life. This support can include the development and use of checklists, picture boards or other resources that help you to learn and manage tasks more independently.

Some examples include learning to or becoming more confident to use public transport, a computer, socialising and making new friends, cooking your own meals or going on walks independently.

COMMUNITY ACCESS AND PARTICIPATION

Big Life can help you to do something in the community that makes you happy!

A participant can engage a support worker to assist them to attend, explore, access and engage with their community in ways that are meaningful to them.

This support is directed by what you want. Where one person might choose to attend a regular routine activity like swimming every week. Another might prefer to decide spontaneously what they want to do each time.

WE ARE ALSO ABLE TO PROVIDE

Assistance in coordinating or managing life stages, transitions and supports;
Assistance with travel/transport arrangements;
Development of daily care and life skills;
Participation in community, social and civic activities;
Specialised Supported Employment; and
Group and centre-based activities.

SUPPORT COORDINATION

A Support Coordinator works with you to help you learn about and understand all aspects of NDIS. They will support you to understand and make the most out of your NDIS plan and increase your ability to independently navigate the NDIS world.

Some of the things a Support Coordinator can provide help with are:

Support you to learn more about the NDIS and assist you to make your plan work for you;
Help you identify your goals and choose quality informal, mainstream, community and NDIS funded supports and services to meet those goals;
Assist you to find the right service providers, negotiate prices and service agreements, as well as review, change and terminate service agreements where necessary;
Communicate with you, your support team, carers and service providers;
Help you to ensure you get good quality services that are consistent with what you have asked for
Provide you with assistance and support to resolve issues with service providers;
Assist you with referrals and quotes for necessary community supports, assessments and equipment;
Assist you to review your progress, achievements, goals and prepare for your plan review; and
Provide you, your services and NDIS with periodic reports on your changing needs, goals and progress.

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FOR REFERRALS AND ENQUIRIES

Please contact Big Life to discuss your enquiry and obtain a referral form. Completed referral forms can be emailed or mailed to Big Life for a comprehensive quote.

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FOR FEEDBACK AND COMPLAINTS

Big Life Individualised Support Services values and welcomes all feedback good, bad or otherwise. Positive feedback and complaints help us to learn what we are doing well and where we need to improve our services so that we can help you better.

You can provide feedback or complaints to us over the phone, face to face or in writing via email or mail.

In the first instance it’s always good to direct your feedback or complaints to Big Life Individualised Support Services, if you don’t feel comfortable to do this on your own, you could get someone you trust like a family member, friend or Support Worker to help.

If you feel uncomfortable to approach us, or feel unhappy with our response, you may also refer your complaint to;

The Health and Community Services Complaints Commissioner

Phone: (08) 8999 1969

Toll free: 1800 004 474

Email: hcscc@nt.gov.au

Web: www.hcscc.nt.gov.au

Or.

The NDIS Quality and Safeguarding Commission

Phone: 1800 035 544 (free call from landlines)

TTY: 133 677

National Relay Service and ask for 1800 035 544.

Or by completing a complaint contact form on their website https://www.ndiscommission.gov.au/about/complaints

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Alice Springs Mental Health

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NDIS Services Alice Springs

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Alice Springs NDIS Service Providers

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